Our returns policy

Thinking of returning an item?
To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:

• Please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.

Our 10-day returns guarantee
Our 10-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 10 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 10 days unless they are faulty.

This returns policy does not affect your statutory rights.

We are unable to exchange items that are not damaged; defective or incorrect (however, click here to find out what to do if you have received a damaged, defective or incorrect item). Click on the links below to find out how to return your item:

Return an Item: 10-day Returns Guarantee
Important: To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines below:

• Please include the payslip (the original or a copy) or a piece of paper with the name of the person who ordered the items, the order number and the reason for the return.

Specific rules apply to the return of damaged, defective or incorrect items. See Return a Damaged, Defective or Incorrect Item. This returns policy does not affect your statutory rights.

Return Music: 10-day Returns Guarantee

• If for any reason you are unhappy with a music purchase, you can return it to us in its original condition within 10 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for it. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
• Specific information applies to the return of damaged, defective and incorrect items. See Return a Damaged, Defective or Incorrect Item.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

• we will notify you via e-mail when we have processed your return--this may take up to three weeks
• for your protection we recommend that you use a recorded-delivery service if the value of the return is more than £50

Return DVDs: 10-day Returns Guarantee

• If for any reason you are unhappy with a DVD purchased, you can return it to us in its original condition within 10 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the DVD. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with this requirement.
• Specific information applies to the return of damaged, defective and incorrect items. See Return a Damaged, Defective or Incorrect Item.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

Return Software: 10-day Returns Guarantee

• If for any reason you are unhappy with software purchased, you can return it to us in its original condition within 10 days of the date you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the software. 
• We will not process any software returned to us if it has been opened. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.
• Specific information applies to the return of damaged, defective and incorrect items. See Return a Damaged, Defective or Incorrect Item.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.