Return a Damaged, Defective or Incorrect Item

This page explains what to do if you've received a damaged, defective or incorrect item from Goodnewsleyton.com. This returns policy does not affect your statutory rights.

Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

If the item was damaged in transit

• If you take delivery of a Goodnewsleyton.com package and the contents have been damaged in transit, you can return the item(s) to us within 10 days of receipt for exchange.
• Call 020 8539 2906 and one of our staff will guide you through our Returns Policy.

If the item is defective

• You have the right to return a faulty item within a reasonable period of time. Please keep all the warranty information that accompanies your item as this may be needed should there be a fault. In the unlikely event that you have a faulty item, you may find it quicker and easier to contact the manufacturer directly so that they can rectify the problem for you. If you choose to return the item to us, please Call 020 8539 2906 and one of our staff will guide you through our Returns Policy. (Within 10 days of receipt). In case the item has become defective after 10 days please contact our customer service to obtain returns information.

If we sent you an item you did not order (an "incorrect" item)

• As soon as you find out we've sent you an incorrect item, Please call 020 8539 2906 and one of our staff will guide you through our Returns Policy.
• Send the incorrect item back to us and we'll make sure you are not charged for it. We will replace the item we sent you with the item you ordered, 

Note: in the event of Goodnewsleyton.com sending you a replacement for a damaged, defective or incorrect item, you must return the original item to Goodnewsleyton.com within 10 days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 10 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 10 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.